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CBA Portal | Application Maintenance
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At your service - a 24 x 7 x 365 commitment!
Providing cost effective application support to external and internal customers is today's challenge to CIOs.
Here's where CyberTech's Support Services step in, to provide a comprehensive solution for infrastructure & application maintenance and support. And perform key support tasks - from monitoring and reporting on application performance and availability, to tracking issues to closure.
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Our support suite employs multiple means to communicate, including using a customized portal for support, 24x7. The support structure is transparent all users, and the helpdesk quickly becomes part of your internal support structure.
A software engineer familiar with your applications is available to take calls from customers or internal users, analyze those calls and provide quick first level support. If needed, she forwards the calls to an internal or external support team. All calls are tracked to closure and a dashboard is available for you to monitor the progress or outstanding issues.
CyberTech today offers Application Monitoring, Application Support & Infrastructure Monitoring services to clients 24 x 7 x 365.
These services are complimented by an indigenously developed portal - CyberHELP, which makes support available to any of your customers or employees with internet access, irrespective of their location anywhere in the world!
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