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CBA Portal | Application Maintenance | Helpdesk
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Helpdesk technology coverage
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| CyberTech Helpdesk support services can be offered for the following technologies |
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 Remotely managed IT operations
Infrastructure helpdesk
- Desktops
- Windows servers
- Unix/ Linux servers
SAP Basis support helpdesk
SAP Functional support helpdesk
Remote DBA support
Remote security solutions
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Microsoft technologies support
- Office products
- SharePoint Portal
- Custom applications support
Unix based applications
Server consolidation
Server migration
Datacenter movement
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| The following services are provided through Corliant Inc., a Cisco partner |
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Complete Cisco network setup and support
IP Telephony setup and support
Wireless networking setup and support
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For other technologies, customized services can be created.
CyberTech's Helpdesk support offerings are structured on ITIL guidelines and standards for a process based approach to support.
Helpdesk Support Models
Our Helpdesk support services are based on an Optimized Onsite-Offshore model to provide high quality support services at reasonable costs. All services are backed by strong infrastructure - Hardware, Software, Resources, Processes & tools. Our support team can be reached in various ways
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CyberHELP - a CyberTech customer support portal, and is available to users with internet connectivity from anywhere in the world
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Toll free number - Users anywhere in US can call our toll free number: 1-866-Cyber 01 to reach our helpdesk 24x7
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Emails - Users can reach the support team simply by sending email to our helpdesk
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Virtual helpdesk - The CyberTech team can work as an extension of your current helpdesk to provide various levels of resolution. For this, VOIP phones can be connected to your current exchange and extensions provided to support center for communication. The users are oblivious of the support center location. In all cases, reports are generated and published based on Service level agreements.
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All issues can be monitored and tracked using CyberHELP's executive Dashboard, which has drill down facility to get to transaction level.
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