The need to constantly increase IT productivity, while curtailing costs, is driving many organizations to outsource the running of their vast and complex application frameworks.

CyberTech is a leader in the Application Management and Support area offering a host of services for leading enterprise platforms such as SAP and Business Objects. Our wide range of functional and ABAP application support services include:

• Production support
• “How to” questions answered
• New process implementation
• Configuration changes
• New module implementation
• Application maintenance
• Application enhancement
• ABAP Support – Programming, reports, interfaces, forms
• Testing

Our remote SAP support solution - RemoteSaver™, built on state-of-the-art support center management methodologies, delivers up to 40% savings on remote support costs.

We use state-of-the-art support center management methodologies to provide end-to-end functional and technical application support. Backed by our proprietary web based helpdesk management tool (CyberHelp), multiple connectivity options and excellent communication facilities, our consultants keep in touch with you 24X7. Using a secured login, you can enter issues, track posted issues and extract online reports, thereby gaining total control and visibility.

Through our proprietary cost optimization model (CyberOpR), we offer a unique, knowledge-based support solution designed to deliver significant operational expenditure savings.

Our flexible engagement model powered by our onsite-offshore delivery capability and process improvement frameworks significantly improves your application performance and minimizes down time. You can thus rest assured of a high performing, self-sufficient IT set-up and direct your valuable time and resources to strategic activities.