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CBA Portal | Application Maintenance | Application/Product Support
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Mission critical applications need round the clock monitoring and testing to validate their availability and performance. Using latest tools like HP OpenviewTM or customized manual monitoring processes, our team provides detailed periodic reports on availability metrics and issues observed. We also work closely with your Operations & Infrastructure team to locate and analyze potential performance bottlenecks. Proper monitoring of software licenses ensures that you company never defaults on license agreements. We also help save you license fees by deploying custom built scripting solutions to optimize use of server-based licenses.
CyberTech application monitoring team provides user support for installation & de-installation of applications, and resolving any issues which might come up during use. If the issues need escalation to specialists (Provided by CyberTech or other vendors or specialist internal teams), these issues are escalated and tracked to closure.
CyberTech Operations & infrastructure (O&I) team remotely monitors your network and servers to keep them running optimally. Using tools like HP OpenView or IP Monitor, the team ensures that servers are in good health, timely backups are taken, and partial backup jobs are identified, space utilization is proper and Antivirus updates are maintained on server & client machines per set policy
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The following models of support service can be made available |
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End-to-end support: Complete support for identified services/ applications & servers. Includes a mix of On-site and Offshore resource deployment. This service is fully managed by CyberTech.
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Supplementary model: Provides supplementary services to augment your current support team and in addition covers Non- working hours, Weekends and Holidays.
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Escalation support: Fist level support is provided by your helpdesk, but escalated support issues are resolved by CyberTech (2nd/3rd level).
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