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Managed Services
Basis Support
With organizations constantly wanting to spend less and earn more, controls on IT investments have only been increasing. A well maintained and responsive application framework that accelerates business performance, while keeping costs low, is the need of the hour.
With new ZRSSTM methodology, CyberTech ensures Reduction in Risk, Reduction in Total Cost of Ownership and Increase in Management’s Commitment. Our new CyberSupport Portal is a state-of-the-art, one-stop managed services platform that not only provides online ticketing facility, performance measurement facility, knowledge repository under an umbrella but also reflect our customer’s value-proposition and belief.
Assessment toolkits, generated from our vast experience, ensure perfect understanding of client’s system and business processes whereas our proprietary operational expense reduction methodology CyberOpR guarantees year-on-year reduction in client’s operational expense.
We also provide onsite SAP Basis Support services that assure close connectivity between your key stakeholders and our project team, thereby ensuring accurate understanding of your business dynamics, providing a single point of contact and delivering prompt service
Resources
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Routine Services
  • Periodic Monitoring and healthcheck
  • Client Administration
  • Licensing management
  • Profile Setups
  • Transportation Management
Benefits to the customer
  • User Administration
  • Printer management
  • Patch Updates
  • Upgrades
  • Migration
SAP Application Support
CyberTech is a leader in the Application Management and Support area offering a host of services for leading enterprise platforms such as SAP and Business Objects.
We use state-of-the-art support center management methodologies to provide end-to-end functional and technical application support. With new ZRSSTM methodology, CyberTech ensures Reduction in Risk, Reduction in Total Cost of Ownership and Increase in Management’s Commitment. Our new CyberSupport Portal is a state-of-the-art, one-stop managed services platform that not only provides online ticketing facility, performance measurement facility, knowledge repository under an umbrella but also reflect our customer’s value-proposition and belief.
Through our proprietary cost optimization model (CyberOpR), we offer a unique, knowledge-based support solution designed to deliver significant operational expenditure savings.
Our flexible engagement models powered by our onsite-offshore delivery capability and process improvement frameworks significantly improves your application performance and minimizes down time. You can thus rest assured of a high performing, self-sufficient IT set-up and direct your valuable time and resources to strategic activities.
Expertise
  • ABAP Support
  • PI Support
  • Analytics Support
  • Profile Setups
  • Functional Support across all the major modules of SAP business suite
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