Managed Support

Strategic Operations Management

SAP Managed Services, SAP Managed Support, SAP EAM Support, SAP Cloud Support, SAP on-premise support, SAP Support, SAP Service Marketplace, SAP consulting, SAP Services, SAP Help Portal, SAP Implementation, Full day support, Application Maintenance services
SAP S/4 HANA BASIS Support and Monitoring
BASIS Support and Monitoring
  • User Administration
  • Patch Updates
  • System Setup and Refresh
  • Profile Setup
  • Product Upgrade
  • Customer Administration
  • Licensing Management
  • Transport Management
  • Alert monitoring
  • Monitor jobs
  • Monitor buffer statistics, SAP memory, swaps and hit ratio
  • Monitor memory and CPU consumption
SAP S/4 HANA Functional Support
Function Support
  • General Level 2 Support
  • Support Existing Business Processes
  • Resolution to unexpected system responses
  • SAP Customizations for change/new Business Processes
  • Documentation
  • User Training
SAP S/4 HANA Technical Support
Technical Support
  • Configuration
  • New development
  • Enhancement of existing implementations
  • Customizations
  • Troubleshooting
  • Consulting
  • Blueprinting
  • Integrations
  • Required code changes
SAP S/4 HANA Security, Support and Monitoring
Security Support and Monitoring
  • User Creation / Deletion / Lock / Unlock
  • Password Reset
  • Role Assignment
  • Role Modification / Move to Quality for testing
  • Analyzing user authorization – Segregation of Duties
  • Create roles (Single / Composites)
  • Mass user maintenance
  • Mass user Locking/Unlocking
  • Program checks for custom T-codes

Features

SAP S/4 HANA 24*7 Support

24 X 7 Support

24x7 premium support coverage delivered by SAP certified engineers 

SAP S/4 HANA Service Assurance

Service Assurance

SLA driven service quality metrics with regular monitoring and reporting

SAP S/4 HANA Customer Satisfaction

Focus on Customer Satisfaction

Client satisfaction dashboards to analyze and optimize operational efficiency