Managed Support

Strategic Operations Management

Enterprise Asset Management
BASIS Support and Monitoring
BASIS Support and Monitoring
  • User Administration
  • Patch Updates
  • System Setup and Refresh
  • Profile Setup
  • Product Upgrade
  • Customer Administration
  • Licensing Management
  • Transport Management
  • Alert monitoring
  • Monitor jobs
  • Monitor buffer statistics, SAP memory, swaps and hit ratio
  • Monitor memory and CPU consumption
Function Support
Function Support
  • General Level 2 Support
  • Support Existing Business Processes
  • Resolution to unexpected system responses
  • SAP Customizations for change/new Business Processes
  • Documentation
  • User Training
Technical Support
Technical Support
  • Configuration
  • New development
  • Enhancement of existing implementations
  • Customizations
  • Troubleshooting
  • Consulting
  • Blueprinting
  • Integrations
  • Required code changes
Security Support and Monitoring
Security Support and Monitoring
  • User Creation / Deletion / Lock / Unlock
  • Password Reset
  • Role Assignment
  • Role Modification / Move to Quality for testing
  • Analyzing user authorization – Segregation of Duties
  • Create roles (Single / Composites)
  • Mass user maintenance
  • Mass user Locking/Unlocking
  • Program checks for custom T-codes

Features

24 X 7 Support

24x7 premium support coverage delivered by SAP certified engineers 

Service Assurance

SLA driven service quality metrics with regular monitoring and reporting

Focus on Customer Satisfaction

Client satisfaction dashboards to analyze and optimize operational efficiency

What Next? - Send in your queries to info@cybertech.com or call us at
+1-630-472-3200 to get started.