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24x7 monitoring, creating governance structures,, installing patches, updating an entire SAP system or hosting SAP applications on cloud – We Got You Covered!

SAP Certified Experts

Measurable Value

Cost Optimization

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Strategic Operations Management

SAP Managed Services, SAP Managed Support, SAP EAM Support, SAP Cloud Support, SAP on-premise support, SAP Support, SAP Service Marketplace, SAP consulting, SAP Services, SAP Help Portal, SAP Implementation, Full day support, Application Maintenance services

BASIS Support and Monitoring

User Administration
Patch Updates
System Setup and Refresh
Profile Setup
Product Upgrade
Customer Administration
Licensing Management

Transport Management
Alert monitoring
Monitor jobs
Monitor buffer statistics, SAP memory, swaps and hit ratio
Monitor memory and CPU consumption

Function Support

General Level 2 Support
Support Existing Business Processes
Resolution to unexpected system responses

SAP Customizations for change/new Business Processes
Documentation
User Training

Technical Support

Configuration
New development
Enhancement of existing implementations
Customizations

Troubleshooting
Consulting
Blueprinting
Integrations
Required code changes

Security Support and Monitoring

User Creation / Deletion / Lock / Unlock
Password Reset
Role Assignment
Role Modification / Move to Quality for testing
Analyzing user authorization – Segregation of Duties

Create roles (Single / Composites)
Mass user maintenance
Mass user Locking/Unlocking
Program checks for custom T-codes

Features

24 X 7 Support

24x7 premium support coverage delivered by SAP certified engineers

Service Assurance

SLA driven service quality metrics with regular monitoring and reporting

Focus on Customer Satisfaction

Client satisfaction dashboards to analyze and optimize operational efficiency

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24x7 Proactive SAP Managed Support